Your Company in Good Company

Our Operators

We provide a solid foundation.  They achieve excellence.

At GMS, we make sure all operators and support staff are professional, courteous and always on target with their actions and their words.

As soon as one joins our team, we enroll new hires in our Get My Start University.  We equip them with the necessary tools to do their job as efficiently as possible, and educate them into becoming the most knowledgeable individuals in the business.

Hands on training too…

Following their classroom training, these carefully selected men and women are transferred to the central station where they process actual alarms while receiving further training in such areas as data entry and specialty/audio video alarms. Senior Training Operators sit beside them to assist in answering questions.  After the required number of hours, they are rigorously tested.

Bottom line, you and your customers will have complete peace of mind when it comes to safeguarding homes, businesses and loved ones.

 

 

Kudos

I just wanted to take the opportunity to say the following: I have been working with your central station for many years now and out of the 30 companies that I have worked with, your company still is the best in the business. I just informed one of our sales personnel today to inform his potential new clients that whether they choose to go with us or not, that they should still choose GMS as their monitoring company due to your excellent reputation. I would like to take this opportunity to also commend Tameka ****** for her outstanding work over these years as I know that whenever she is involved in a situation that everything will be done correctly. Please thank her for me for all her hard work and for helping take care of all my many requests. Thanks to all for providing such great service above all the other 29 companies as your service excels above all the rest. Keep up the good work.

~ Michael Hawkins, Fire Alarm Specialist: Fire Detection Unlimited, Inc.

Kudos

Our company is so glad to have chosen General Monitoring as our central station. After many bad experiences with other monitoring companies, GMS is a welcome relief. Our company now runs so much more efficiently. We are given up to the minute information, a very accessible and easy to use web site, a prompt, courteous and professional staff, and a convenient automated phone system for our technicians. Staff members even took time out of their busy day, to make a trip into our offices for a training session on all the ways their web site would work conveniently for us. The knowledge we were given is priceless, and we are finding all of GMS’ resources invaluable in keeping our company organized and our customers protected.

~ Marissa Bergen, Designer Sound Security

Kudos

As you know my company has contracted for monitoring services for over twenty years. In the last few years the service degraded so badly I was forced to start looking for a new monitoring center. I wanted a local company with a flexible protocol. GMS among other monitoring company’s were on my radar. It turned out that your company felt like the best fit and I began the process of transferring our line. I knew up front that the service would be an improvement but what I didn’t expect was the attention to detail, the additional services, and the speed at which problems got resolved during the transition. I appreciate the family atmosphere at GMS. On the technical side your company has always been on the leading edge but now that it’s housed in your new facility in Huntington Beach it’s an added bonus. Due to your automated auditing for incorrect responsible party phone numbers my staff has been able to easily address updating records with our clients. It’s also reassuring to have your monthly review of all our accounts for data errors, undefined zones, & incorrect account numbers. These things have aided us greatly in cleaning up our database. In my effort to find a smaller, local, quality monitoring center your company has turned out to be a great choice. I am comfortable knowing my clients are well protected. You have under promised and over delivered.

~ Jim Tolan: Owner, Seaport Security

Kudos

I am writing to you to express my greatest satisfaction and appreciation for the outstanding service you and your central station provide. I must admit that in the beginning the idea of transferring my accounts made me nervous. These feelings quickly dissipated after meeting your experienced and professional staff. The whole transition was painless and educational. You are an outstanding bunch of people and I suspect we will be doing business for many years to come. Again, thank you for your continued professionalism and making my company look good.

~ Lana Zatsepin, Vice President: United Alarm Systems, Inc.