As you know my company has contracted for monitoring services for over twenty years. In the last few years the service degraded so badly I was forced to start looking for a new monitoring center. I wanted a local company with a flexible protocol. GMS among other monitoring company’s were on my radar. It turned out that your company felt like the best fit and I began the process of transferring our line. I knew up front that the service would be an improvement but what I didn’t expect was the attention to detail, the additional services, and the speed at which problems got resolved during the transition. I appreciate the family atmosphere at GMS.
On the technical side your company has always been on the leading edge but now that it’s housed in your new facility in Huntington Beach it’s an added bonus. Due to your automated auditing for incorrect responsible party phone numbers my staff has been able to easily address updating records with our clients. It’s also reassuring to have your monthly review of all our accounts for data errors, undefined zones, & incorrect account numbers. These things have aided us greatly in cleaning up our database.
In my effort to find a smaller, local, quality monitoring center your company has turned out to be a great choice. I am comfortable knowing my clients are well protected. You have under promised and over delivered.
General Monitoring Services is by far the best alarm company Central Station I have ever contracted with!
Everyone on the staff seems to make that extra effort to make ABA’s customers feel welcome and “taken care of.” Plus the fact that ABA’s employees always feel comfortable when dealing with your staff in all the different departments.
I would be glad to recommend your services to any new or existing alarm company of any size. Keep up the good service.
I am writing to you to express my greatest satisfaction and appreciation for the outstanding service you and your central station provide. I must admit that in the beginning the idea of transferring my accounts made me nervous. These feelings quickly dissipated after meeting your experienced and professional staff. The whole transition was painless and educational.
You are an outstanding bunch of people and I suspect we will be doing business for many years to come. Again, thank you for your continued professionalism and making my company look good.