Your Company in Good Company

Our Dedicated Dealer Support Staff

By Richard Drew, VP of Dealer Relations

Hello, GMS dealers! As we wind down the year, I’d like to take the opportunity to wish everyone a happy and safe holiday season and to thank you for being a part of the GMS family.

Like all of you I started the year off with several goals, some of which have proven difficult with the challenges we have all faced this year. One of them was to get out and personally visit as many of you as I could. Unfortunately, the disruptions to all of our businesses made this all but impossible. It looks like there will be light at the end of the tunnel this Spring and I hope to once again be able to see you all as soon as I can.

In the meantime, in the unlikely event you are unfamiliar with our dedicated Dealer Support staff, I’d like to introduce you to our leadership team.

Robert Young is our Dealer Support Manager and has been with GMS since 2013. He is in charge of the daily operations of our Dealer Support team. All new accounts, data entry changes, test requests, report distribution, and basic signal troubleshooting calls flow through his department.

Assisting him as Dealer Support Lead Operator is Victor Guillen, who joined us in 2002. With his 18 years of experience, Victor takes the lead on quality control and operator training.

With us since 1999 is Tameka Jordan, our Automation Specialist. Tameka has been tasked with getting the most out of our alarm monitoring platform to simplify alarm handling, minimize response time, and streamline the data entry process for the department as a whole.

Together with their staff they strive to deliver the optimal experience for both you and your customers. We ask that for all of the requests listed above you first reach out to Dealer Support at 888-467-1119 (888-GMS-1119), rather than calling the main Central Station number or your dedicated voice line we reserve for your customers. They can also be reached by email at

And of course, as VP of Dealer Relations I am always available to speak with you for any reason at my direct number of 877-264-9182.

I wish you all a safe and prosperous New Year and I will see you as soon as we are able to safely do so.

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