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Alarm Dispatch Operators


● Central Station, call center, or customer service experience
● Excellent communication and English speaking skills
● Must type 30 wpm, typing test required at interview
● Must be able to pass a manual spelling and comparisons quiz at 90% or above required at interview
● Must have basic computer skills
● Upon hire, you are required to obtain an alarm dispatch license which requires passing a criminal background investigation and fingerprinting. Employment is contingent upon results
● Must be able to work weekends, holidays, and overtime
● Must be flexible to work a shift described here:

Shift Hours

Once trained, you will be assigned a shift and days you will work. There is a possibility of mid-shifts at a later date.

Day Shift 7:00am-3:45pm

Swing Shift 3:00pm-11:45pm

Mid Shift 11:00am-7:45pm

Graveyard Shift 11:00pm-7:45am

Other Details

● Paid training
● The ability to follow and comprehend multiple detailed written and verbal instructions
● Applicant sits at a computer aided workstation and processes alarm signals for entire shift
● Must be able to handle a large volume of inbound and outbound telephone calls
● Attention to detail is a must
● Multi-tasking type of work
● Strict attendance policy
● Be able to process alarm signals and events proficiently on system automation after training is complete
● Full benefits package

Code of Conduct & Ethics

General Monitoring Services takes pride in maintaining a professional presence at all times. Each employee has an obligation to observe and follow the Company's policies and to maintain proper standards of conduct at all times. Due to the nature of our business, you are privy to confidential information that must be kept private at all times.

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